Betting Rules

1. General betting conditions

By placing a bet or participating in a game, you confirm that you have read and accepted the rules that apply to the relevant service. Different games, markets or betting products may have additional rules. Where a specific game rule conflicts with a general rule, the specific rule for that game or market will generally apply.

You must use your own account and provide information that is accurate, complete and current. An account must not be shared, sold, transferred or used by another person. You are responsible for keeping your login details secure and for all activity carried out through your account, unless you have promptly reported unauthorised access.

Players must meet all applicable age, location and eligibility requirements before using the service. You must not place bets if doing so would breach a law, restriction or condition that applies to you. Wildfortune Casino may refuse access, suspend an account or decline a bet where required by law, for security reasons or under its applicable policies.

• Only one personal account should be used unless the site has expressly approved another arrangement.
• You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not use automated software, bots, scripts or other tools intended to interfere with the service or gain an unfair advantage.
• You must not attempt to manipulate a game, betting market, promotion, payment process or technical feature.
• You are responsible for checking the details of a bet before confirming it.

Rules may be updated from time to time to reflect changes to the service, technology, legal requirements or risk controls. The version published on the website at the relevant time will generally apply, subject to any mandatory legal requirements.

3. Game results and bet settlement

Bets are settled using the official result or outcome specified in the rules for the relevant game or market. For casino games, settlement is generally based on the result generated and recorded by the game system. For event-based betting, settlement may depend on the official result, a published result source or another method stated in the market rules.

Results may be corrected if an official result is changed, a settlement error is identified or a technical issue has affected the original outcome. Where a result is unavailable, abandoned, postponed, cancelled or materially changed, the relevant game or market rules will determine whether bets are void, carried forward or settled in another permitted way.

• A winning bet is settled according to the displayed rules and applicable odds or payout calculation.
• A losing bet does not create a refund unless the rules specifically provide for one.
• A void bet is generally returned or reversed, subject to the relevant payment and account procedures.
• Promotional, bonus or free-bet stakes may be subject to separate conditions where they are offered.
• Where a displayed price, payout or result is clearly incorrect, the correction process will follow the applicable terms.

You should check your account history after completing a bet and report any apparent error as soon as reasonably possible. A settlement may be reviewed where there is evidence of a technical fault, incorrect data, duplicate processing, irregular activity or another circumstance that could affect the accuracy or fairness of the outcome.

5. Errors, complaints and responsible play

Errors and unavailable services

Occasionally, a website, game, display, price, result or account balance may contain an error. If an error is identified, the affected bet or transaction may be corrected, cancelled or reviewed in accordance with the applicable rules. Wildfortune Casino may temporarily suspend a game, market or account where this is necessary to investigate an issue, protect players or maintain the integrity of the service.

Questions and complaints

If you believe a bet has been accepted or settled incorrectly, review your account history and raise the matter through the available support channel. Include the relevant account information, date, game or market, stake, transaction reference if shown, and a clear description of the issue. Do not send payment passwords or other sensitive security information in a complaint.

Complaints are assessed using available account records, system logs, game data and the rules that applied at the time. You may be asked for further information so the matter can be investigated. A decision will be communicated through the available account or support process, subject to privacy, security and legal requirements.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose, set a budget before you play, and take regular breaks. Never chase losses, borrow money to gamble or play when affected by alcohol, stress or other circumstances that may impair your judgement.

• Set personal spending and time limits where those tools are available.
• Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
• Use account restrictions, time-outs or self-exclusion options if you need a break.
• Seek independent support if you are concerned about your gambling or someone else's gambling.
• Contact the available support channel if you need information about responsible gambling tools.

Nothing in these Betting Rules limits any right or protection that cannot lawfully be excluded under Australian law. If you have questions about a particular game, market or transaction, check the specific rules shown on the website before placing a bet.