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Privacy Policy
This Privacy Policy explains how Wildfortune Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It also explains the choices available to you regarding your information. We aim to handle personal information responsibly, transparently and in accordance with applicable privacy requirements in Australia.
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Information we may collect
When you use Wildfortune Casino, we may collect information that identifies you or can reasonably be connected with your account, activity or device. The information collected depends on the services you use, the choices you make and the checks that apply to your account. We aim to collect information that is relevant to operating our services, supporting players and meeting our legal and security responsibilities.
Contents
Account and contact details
This may include your name, date of birth, country or state of residence, username, account preferences and contact details. It may also include information you provide when you register, update your profile, contact support, enter a promotion or communicate with us in another way. We may keep records of your communications so that we can understand your request, provide consistent support and manage complaints or disputes.
Identity and verification information
To verify identity, age, eligibility or account ownership, we may request documents or other information. This can include identity documents, proof of address, information used for customer checks and records of verification activity. We may also collect information needed to identify unusual activity, prevent fraud, protect accounts and support the safe and lawful use of our services.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf or in connection with your chosen payment method. We may receive transaction confirmations and related information, while some payment details may be handled directly by the relevant provider under its own privacy arrangements.
Device, usage and cookie data
When you access our website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you use the website. We may collect this information through cookies, similar technologies, server logs and analytics tools.
How we use personal information
We use personal information for purposes connected with providing and administering Wildfortune Casino services. We may use information collected from your account, transactions, communications and device to operate the website, provide support, manage risks and meet applicable obligations.
- Creating, maintaining and managing your account.
- Processing account activity, deposits, withdrawals and other transactions.
- Confirming your identity, age, account ownership and eligibility to use our services.
- Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
- Detecting, preventing and investigating suspected misuse, unauthorised access, fraud or other prohibited activity.
- Providing customer support, responding to enquiries and resolving complaints or technical issues.
- Communicating with you about your account, service updates, security matters and important operational information.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Improving website performance, usability, content, products and services.
- Understanding general website usage through reporting, analytics and aggregated information.
- Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to our operations.
- Protecting the rights, property, safety and security of our players, our website and our business.
We may combine information collected from different interactions with you where this is reasonably necessary for these purposes. We may also use information in a de-identified or aggregated form, where it no longer reasonably identifies an individual, for analysis, security and service improvement.
Marketing communications
If you receive promotional messages from us, you can choose to stop receiving them by using the unsubscribe option included in the message or by contacting us. Stopping marketing messages will not necessarily stop important service, account, security or legal communications. Your marketing preferences may take a reasonable time to update across all systems.
Sharing information with service providers
We may share personal information where reasonably necessary to provide our services, operate our website, protect players and meet our obligations. This may include sharing information with service providers that support hosting, technology, payments, identity checks, fraud prevention, customer support, analytics, communications, security and professional services.
Cookies, security and disclosure
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on your device when you visit a website. We may use them to keep you signed in, remember preferences, support security, understand website traffic, measure performance and provide relevant features. Some cookies are necessary for the website to operate, while others help us analyse or improve the service.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your preferences may not be retained. Your browser may also provide information about cookies and allow you to control them when visiting websites.
Other disclosures
We may disclose information where required or permitted by law, in response to a valid legal process, to public authorities or law-enforcement bodies, or to protect against suspected fraud, security threats or other unlawful conduct. We may also disclose information when reasonably necessary to enforce our terms, protect the website or protect the rights and safety of players and other people.
Service providers and other recipients may be required to handle information securely and only for appropriate purposes. Information may be processed using systems or providers located in Australia or other places, depending on the services involved. Where information is handled by another organisation, that organisation may also have its own privacy terms.
Security
We use reasonable technical, administrative and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your account credentials confidential, use a secure device and contact us promptly if you believe your account or information has been compromised.
Retention and your privacy rights
How long we keep information
We keep personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after your account is closed. When information is no longer required, we may securely delete it, destroy it or make it anonymous, subject to applicable requirements and technical limitations.
Your data rights
Depending on your circumstances and applicable privacy requirements, you may have rights to ask about the personal information we hold about you, request access to that information, ask us to correct information that is inaccurate or incomplete, request deletion of your data, and withdraw consent to marketing communications. These rights may be subject to exceptions, identity checks, legal obligations and other applicable limitations.
To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@wildfortune-casino.wtf. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before providing information or making changes. We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements.
Children and account eligibility
Our services are intended only for people who meet the applicable minimum age and eligibility requirements. We do not knowingly seek to collect personal information from anyone who is not eligible to use online gambling services. If you believe an ineligible person has provided information, contact us so the matter can be reviewed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, together with any appropriate notice. We encourage you to review the policy periodically. Your continued use of the website after an update may be subject to the revised policy.
Questions and complaints
If you have a question, concern or complaint about how your personal information is handled, please contact support@wildfortune-casino.wtf. We will review the issue and work to address it in a fair and reasonable way. You may also have the right to contact an applicable privacy complaint body if your concern is not resolved.
